TERMS AND CONDITIONS

GENERAL DISCLAIMER

In our commitment to you, we endeavour to utilize the current technologies available, to ensure our children's safety and protection against potentially damaging material readily available on the internet. Due to technical errors beyond our control, we cannot be held liable for notifications not delivered. We are continuously striving to provide the best possible service and are constantly working around solutions to minimize these possible occurrences. Without limiting the generality of the foregoing, neither NetPARENT, its affiliates, its licensors or providers shall have any liability for any errors, inaccuracies, omissions, or other defects in the information contained within this website. NetPARENT or its affiliates specifically disclaim any warranties, express or implied by statute of otherwise, including without limitations warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall NetPARENT, its affiliates or its licensors or providers be liable for any direct, special, indirect or consequential damages whatsoever arising out of access to or the use of or inability to use this website or any products, including, without limitation, resulting from lost profits or data, whether in an action for contract or tort, even if NetPARENT has been advised of the possibility of such damages.

CERTAIN RESTRICTIONS
Reproduction, re-transmission or re-presentation in any form, in whole or in part, of any content, programming code, images or graphics is strictly prohibited without express written permission of NetPARENT. In addition to the foregoing limitations, you may not frame, squeeze back, overlay or employ other techniques to enclose or display the Website, or any trademark, logo, content or other proprietary information (including images, text, page layout, or form) included on the Website, with any other software or content of a third party. You may not use any meta tags or any other "hidden text" utilizing the names or trademarks of NetPARENT or any of its affiliates without their express written consent. Without limiting the generality of the other restrictions set forth herein, you may not access, monitor or copy any content or information of this Website using any "robot", "spider", "deep link", "scraper" or other automated means, methodology, algorithm or device or any manual process for any purpose.
"Disclaimer: The words in the Default Dictionary has proven through research to be associated in the majority of cases with undesirable topics. The choice of words and symbols does not reflect the values or opinions of NetPARENT and should be treated as a guideline for parents or users in the process to avoid or flag certain topics that they might choose. The accountholder/user is responsible for the Management of the Default Dictionary by activating, removing or adding words, numbers and/or symbols."

REFUND POLICY
Software purchased on-line through our website is considered opened at the time of purchase. Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall it. Therefore, NetParent does not accept product returns or exchanges.
NetParent does offer a 14 day money back guarantee in the case of technical issues for which we are responsible.
To be considered for a refund you must send an email to refunds@netparent.co.za within 14 days from purchase date.
List the following information in the body of your email:
  • Your cellular number as submitted in your registration
  • The date of order
  • The version of Windows that you are running
  • Please describe the issue you are experiencing with the software
  • Upon receipt of your request, all eligible refunds will receive a credit within 7 to 10 business days. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge.

Please note that, except for the reasons listed above, NetParent carries a no-refund policy on Software Licenses.
We do not warrant the contents of the Software Product or that the software itself will be error free. The Software Product is furnished "AS IS" and without warranty as to the performance or results you may obtain by using the Software Product. The entire risk as to the results and performance of the Software product is assumed by you.